Vape Dojo offers a 14-day return policy on all hardware with a demonstrable manufacturer's defect or the hardware is unopened and sealed in the original packaging. A return can either be exchanged for the same model or can be used as in-store-credit for the purchase of a different product.
Please present original receipt of purchase upon return. If for some reason, you have misplaced the receipt and are also part of our loyalty program we may be able to retrieve the information in our system. Vape Dojo will attempt to assist in troubleshooting your device.
In the event, we are unable to help with a solution, or your return is outside the 14 days, you will need to contact the manufacturer. Vape Dojo will be happy to assist in this process for returning your product to the manufacturer.
Unopened E-liquid eligible for return up to 14 days for in-store credit or exchange. No exceptions.
Vape Dojo reserves the right to deny a return for reasons that include but are not limited to the following:
• Product is damaged or faulty due to user error, which may include but not limited to:
o stripped threading
o cracked glass
o e-liquid in battery terminal
o Broken charging port
Sale Items: All Sales are final.
*For online sales, 14-day Policy starts upon delivery. *
Please contact us at info@VapeDojo.com to inquire about the process of a refund or return and one of our customer service specialists will be happy to guide you through the process.